HRM

PROGRAMS

FRONT OFFICE SERVICES NC II
COOKERY NC II
FOOD AND BEVERAGE SERVICES NC II
HOUSEKEEPING NC II

Graduate Attributes

1. Develop and Update Industry Knowledge
2. Effective Communication

3. Provide Housekeeping services to guest
4. Work in a team environment.
5. Practice Career Professionalism
6. Perform Computer Operations
7. Provide Effective Customer Service

Graduate Attributes

1. Ability to identify  and access key resources of information on the industry
2. Ability to access , apply  and share industry information
3. Ability to update continuously relevant industry knowledge
4. Ability to obtain and convey workplace information
5. Complete relevant work related documents.
6. Able to participate in workplace meeting and discussions
7. Demonstrated ability to offer courteous, prompt and friendly service to guest
8. Demonstrated knowledge and skills of a range of housekeeping services/materials/solutions and equipment
9. Communicate appropriately, consistent with the culture of the workplace
10. Work as a team member
11. 
Identify own role and responsibility within team
12. Ability to integrate personal objectives with organizational goals
13. Ability to set and meet work priorities
14. Ability to maintain professional growth and development
15. Selected and used hardware components correctly and according to the task requirement
16. Identified and explain the functions of both hardware and software used, their general features and capabilities
17 Produced accurate and complete data in accordance with the requirements
18. Used appropriate devices and procedures to transfer  files/data accurately
19. Maintained computer system
20. Complied with industry practices and procedures
21. Used interactive communication with others
22. Complied with occupational, health and safety practices
23. Promoted public relation among others
24. Demonstrated familiarity with company facilities, products and services
25. Applied company rules and standards
26. Applied telephone ethics
27. Applied correct procedure in using telephone, fax machine, internet
28. Handled customer complaints
29. Ability to manage the time
30. Ability to work calmly and unobtrusively effectively
31.Ability to answer telephone inquiries and conversations

P 3,500.00
P 2,300.00
P 2,000.00
P 1,450.00
P 500.00